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1.0

These people don't actually do anything but collect your money. I pay my taxes and insurance in an escrow account and they don't even do that.

They subcontract that service to another company. I had a situation where they did not pay my insurance in time and my policy was canceled. The problem was there was a hurricane brewing in the Gulf and I had no insurance. Several weeks of phone calls trying to find out what happened and what needed to happen to resolve the issue to no avail.

I asked to talk to a manager and each time there was nothing anybody could do.

They couldn't tell me if the check was issued, if it was received, if it was deposited - nothing! TOTAL INCOMPETENCE!

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

Statebridge Cons: Total incompatence, This company, Worst service provider ever.

Location: 5680 Greenwood Plaza Blvd #100s, Greenwood Village, CO 80111, USA

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Guest

They spend a fortune on mailing out statements and reminders and past due notices. I get robocalls from them every month even though my payments in the last year and a half have NEVER been late.

Calling customer service takes forever, they just leave you on hold with terrible music so you will hang up before someone picks up.

I've been looking for another mortgage company for months but my situation is bad and I can't find anyone else who will help me. Makes me sad and angry all the time ...

Guest

These are the worst people in the world, not only do they lie and cheat , they are incompetent.

4 months in a row , I have to make sure my loan payment is processed correctly , the first 4 months of these *** owning/servicing it.

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