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My mortgage was acquired last June from Chase. I have never been late and have always paid bill pay from my account.

When I process my payment like I always have on the 1st of the month; it is continually "received" after the 12th. Of the 8 months I have held my mortgage with them, 2x I have had to prove that I made the payment and they already had it to have the late charges removed. What mortgage company doesn't accept ACH payments directly from the bank? None that are reputable.

When you speak with their customer service team; they treat you like you are a deadbeat rather than appreciate your business.

So I have started making my payments directly on their website and paying the $5.00 service fee extra because that seems to limit my frustrations. The problem is, I didn't choose them and have no control!

Reason of review: Problems with payment.

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