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Statebridge has the worst customer service. An employee from Statebridge called me on Sat, Nov 11, 2017. She said she was calling me to inform me that my HOA (Homeowner's Association) billed them $985.95, and that they paid the bill. She told me I will be needed to...
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1.0
I didn't like
  • Harassing call
  • No return call
#1132053
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I was late on my payments but contacted them to receive a payoff quote, i has also sent a cashiers check to cover the late amount. Recieved the payoff quote but realized they hadn't applied the cashiers check. Per the pay off instructions I called their customer...
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1.0
#1121351
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I was late on my mortgage, sent them double payment in form of money order, they continually refuse to cash them. They keep returning the checks. Tells me they just want me to go into foreclosure. Idiots tried to tell me the Money Gram Money orders were insufficient...
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#1115946
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In july of 2015 my wife and i were very behind in our mtg. After several inquiries to lawyers, brokers, i realized we couldn't afford to pay the high cost to someone to modify our mtg. So many told me i would not be able to get a modification on my own. Well! Let me...
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5.0
#1114506
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Loan was sold this StateBridge. Tried to make payment online, "no record of account", called 5 times before I got a "Customer Service" rep with attitude. Told me site only works with "Internet Explorer". Worked fine on 9/30 with Firefox but account wasn't in system yet...
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1.2
I didn't like
  • Total incompatence
#1110421
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Nobody answers the phone on a consistent time basis when they are open. Customer service is my worse experience. The officers are short with you. They don't listen to solve problems. Most places you can pay your bill on line and it gets credited right away the same...
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1.0
I didn't like
  • Worst service provider ever
#1098520
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Statebridge - They know how to make customers upset!!
Ever since Chase sold my mortgage to Statebridge, I feel like I've had nothing problems. I get robo calls every month from them as a "friendly reminder" my payment is due. Thanks, that's great but I DON'T NEED ONE EVERY DAY!!! I called to ask if they would stop. The...
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1.4
#1098494
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Resolved

The WORST company I have every dealt with!! I paid the wrong amount one month. I shorted the payment by $30, because I have an adjustable rate and it's the first time it had gone up. I sent in the $30 with my next payment. Now they are charging me late fees every...
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1.0
I didn't like
  • Resolution of mistake in my payment amount
#1089275
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Poor customer service has never been made to look more authentic, when in fact it is actually a facade. This hand painted details, the three dimensional quality of the delicate shading and all aspects of this designed depiction of a landscape of loan servicing...
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1.0
I liked
  • Also recording them while they were recording the call
I didn't like
  • Deception
  • Level of dishonesty
#1085289
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My clients are trying to sell their home, and they have their mortgage with Statebridge Company out of Colorado. We have been trying to get loan payoff info for several weeks. They keep giving my title company the runaround. They're now telling my client that they...
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1.0
I didn't like
  • Worst service provider ever
#1070647
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