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Nobody answers the phone on a consistent time basis when they are open. Customer service is my worse experience. The officers are short with you. They don't listen to solve problems. Most places you can pay your bill on line and it gets credited right away the same...
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1.0
I didn't like
  • Worst service provider ever
#1098520
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Statebridge - They know how to make customers upset!!
Ever since Chase sold my mortgage to Statebridge, I feel like I've had nothing problems. I get robo calls every month from them as a "friendly reminder" my payment is due. Thanks, that's great but I DON'T NEED ONE EVERY DAY!!! I called to ask if they would stop. The...
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1.4
#1098494
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Resolved

The WORST company I have every dealt with!! I paid the wrong amount one month. I shorted the payment by $30, because I have an adjustable rate and it's the first time it had gone up. I sent in the $30 with my next payment. Now they are charging me late fees every...
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1.0
I didn't like
  • Resolution of mistake in my payment amount
#1089275
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Poor customer service has never been made to look more authentic, when in fact it is actually a facade. This hand painted details, the three dimensional quality of the delicate shading and all aspects of this designed depiction of a landscape of loan servicing...
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1.0
I liked
  • Also recording them while they were recording the call
I didn't like
  • Deception
  • Level of dishonesty
#1085289
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My clients are trying to sell their home, and they have their mortgage with Statebridge Company out of Colorado. We have been trying to get loan payoff info for several weeks. They keep giving my title company the runaround. They're now telling my client that they...
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1.0
I didn't like
  • Worst service provider ever
#1070647
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These people don't actually do anything but collect your money. I pay my taxes and insurance in an escrow account and they don't even do that. They subcontract that service to another company. I had a situation where they did not pay my insurance in time and my policy...
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Anonymous
Jo Sesmi

They spend a fortune on mailing out statements and reminders and past due notices. I get robocalls from them every month even though my payments in the last year and a half ha...

Anonymous
Anonymous

These are the worst people in the world, not only do they lie and cheat , they are incompetent.4 months in a row , I have to make sure my loan payment is processed correctly ,...

1.0
I didn't like
  • Worst service provider ever
  • This company
  • Total incompatence
#1063433
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My mortgage was acquired last June from Chase. I have never been late and have always paid bill pay from my account. When I process my payment like I always have on the 1st of the month; it is continually "received" after the 12th. Of the 8 months I have held my...
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#1046021
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Chase recently sold my loan to Statebridge. I've had nothing but problems since the transfer. One month I received a statement saying the balance due was zero. Called them and was told that it was a mistake. Currently, I've been trying to pay the mortgage over the...
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Anonymous
Anonymous

They suck!! Plain and simple

1.0
#1029918
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Our mortgage was sold to this operation last year, nightmare. Last week my wife went online to make a payment (like every month) and 2 parents were taken. We contacted them to find out what happened and they kept saying over and over it was our fault. They claimed my...
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1.1
#1022372
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Same as 79 other people, Mailed pymt Jan 9th. Statebridge LLC, National Mortgage Licensing System ID #132893, said they did not receive until Jan 20th and charged me $32.98. So my story/complaint is going to Consumer Financial Protection Bureau-855-411-2372. The...
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Anonymous
Patel Deepak

I just had similar conversation with Statebridge Mortgage company regarding late fee of $72 to me. I mailed check on 10th and they are saying that they received it on 18th and...

1.0
I didn't like
  • This company
#1001364
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