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This is literally the worst company that we've ever had to deal with in our entire life. How do you go from having a $1500 surplus in escrow to a $1360 shortfall the very next year. For a supervisor to say you being assessed forced insurance but when you call the...
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#1172917
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i got behind on my payments and in order to catch up i had to call in my payment each month as per their policy as they state that the internet payment option is locked out so i had to pay and additional $15 each time. when i said i would take that up with my state...
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1.1
I liked
  • Made a proposal to catch up on my payments
I didn't like
  • All the additional fees that were charged for bogus reasons
#1166445
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This is a very difficult company to deal with. I originally had my mortgage to Chase and it was transferred to Statebridge (obviously without my consent) In the beginning when the loan was transferredyou called the number most of the time it kept ringing or going into...
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2.2
I didn't like
  • Dishonest billing practices
#1163098
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Statebridge - Phishing

Statebridge
#1162280
They cold called me asking for my long dead (12 years) father on a phone number belonging to my recently deceased mother. Since that phone number was only in my mom’s name for 3 years I’m guessing they really had no interest in my dad but they refused to say
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12/29/17 called, was unable to get into my account online. Was told since I had a bankruptcy I was unable to pay online. It was done several years ago, before chase sold to statebridge. Asked for the policy stating this and was told they do not send out their policies....
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1.1
I didn't like
  • Total incompatence
#1158054
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Chase sold mortgage to Statebridge. The first indignity was that Starebridge charged $5 to make an online payment. The second indignity is that they charged us for hazard insurance even though our HOA has it already. Then I got behind, but was sending money order...
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1.0
#1148291
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well statebridge purchase my mortgage from stonebridge and paid my taxes from escrow which is ok, but i need to check and make sure they did, because they also paid my homeowners insurance which is not due, creating a $2000 plus negative balance in my escrow. i called...
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#1147332
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On 11/17 I made a principle payment of $1650 at that time my principal balance was $1585ish . My loan payment is due 12/01 . On 11/20 my payment was received an distributed as such normal December payment $224 sent to escrow to pay taxes and insurance that won’t be due...
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1.0
#1146603
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Statebridge has the worst customer service. An employee from Statebridge called me on Sat, Nov 11, 2017. She said she was calling me to inform me that my HOA (Homeowner's Association) billed them $985.95, and that they paid the bill. She told me I will be needed to...
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Anonymous
marilenalab

STILL NO RETURN PHONE CALL! ONE MONTH LATER !!!!

1.0
I didn't like
  • Harassing call
  • No return call
#1132053
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I was late on my payments but contacted them to receive a payoff quote, i has also sent a cashiers check to cover the late amount. Recieved the payoff quote but realized they hadn't applied the cashiers check. Per the pay off instructions I called their customer...
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1.0
#1121351
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I was late on my mortgage, sent them double payment in form of money order, they continually refuse to cash them. They keep returning the checks. Tells me they just want me to go into foreclosure. Idiots tried to tell me the Money Gram Money orders were insufficient...
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#1115946
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